Signs of Metal makes custom laser-cut metal signs to order. Once we cut your house number, family name, date, or short line, that piece is unique to you — we cannot restock it for another customer. This page explains our 30-day remake policy and why custom signs are not returnable for change of mind.
Why personalized signs are different
Custom metal signs are cut and finished after you order. Because each sign is personalized, we cannot put it back on the shelf. That is why custom metal signs are not returnable. Please double-check spelling, numbers, size, and color before you pay.
30-day remake policy
Within 30 days of delivery, we remake for free when:
- The sign arrives damaged in transit — send clear photos of the sign and packaging plus your order number.
- We made a mistake — wrong size or finish shipped, or text/layout cut differently than what you submitted.
Contact us as soon as you notice the issue so we can remake and reship. Free remakes cover damage and our errors only — not change of mind.
Not returnable
- Custom metal signs (personalized house numbers, name signs, and other made-to-order cuts) — we cannot restock them.
- Change of mind after the order is placed or the sign arrives as ordered.
- Spelling, spacing, or punctuation mistakes in the text you entered on the product page.
- Powder-coat colors looking slightly different on a screen than on finished metal in natural light.
- Normal outdoor wear if the sign was not cared for as described in Care & cleaning.
How to request a remake
- Open Contact us within 30 days of delivery and include your order number.
- Tell us what happened in a few sentences.
- Attach photos for damage, finish issues, or cut quality.
We will confirm the remake and ship the corrected sign. Do not ship a sign back unless we ask you to — return shipping without approval may not be reimbursed.
Refunds
Our standard remedy for damage and store mistakes is a free remake. When a refund is approved instead, it goes back through the original payment method. Timing depends on the processor (card or PayPal) and your bank.
Cancellations
If you need to cancel, write us immediately with your order number. We can often stop work before cutting starts; once production is underway (typically within 1–2 business days), cancellation may not be possible for custom pieces.
Questions
Unsure whether your situation qualifies? Contact us — a short note and order number are enough to start. FAQ also covers common personalization and shipping questions.